They share all fraudulent details in emails, stick to actions like not adding attachments of proof and playing dumb later on.
BHPian baranib458 recently shared this with other enthusiasts.
I had the worst booking experience with YoloBus. I’m not sure if i was fortunate but i did not travel on the bus and this post is on the booking and cancellation experience with YoloBus.
I had a plan to travel from Chennai to Bangalore with a group of 6 plus 2 infants. It was on a weekend and we were looking for all seats in the same bus. We had an option of YoloBus on Redbus which was supposed to start at 10.41PM from Koyambedu, Chennai. After couple of booking failure from Redbus, I tried booking through YoloBus’s website and this was the first redflag I missed to see through. The booking via YoloBus website was successful at the first try.
I received the below booking confirmation in whatsapp with Boarding time as 10.41PM. They do not share any other updates via email or SMS and it is only vis Whatsapp. This is a major concern if one doesn’t have Whatsapp enabled number.
After arriving at the boarding point I tired the link provided in the confirmation for live status of bus and it wasn’t working. The boarding point doesn’t have any lounge and it is just by the side of road.
With multiple attempts and live tracking not working, I started to call the Captain number provided in the confirmation and it was continuously disconnected by the person from other end. This got us all tensed and we started trying from multiple numbers. None of the calls were getting accepted. After 10 to 15 minutes of trying, one person responded stating the contact and Bus number were of IntrCity and it was a wrong number.
This got is pissed and we started to try reaching customer care. The audacity of the operations team is that no one is available after 8PM and this is the prime time of majority of boardings. This was also getting us nervous as we had women and infants with us with no place to even sit.
We were at the boarding pint till 11.30 hoping something or someone from YoloBus will come up. One other bus came by11:30 and the driver said our bus was under repair and they are not sure if it will run today. A person holding the YoloBus tablet came in and he was also clueless. We got his number and found another bus to go to our destination. It was a no brainer to wait with no concrete information it was getting too late to miss any available buses hoping YoloBus will be an operator with good ethics.
I received a Whatsapp ping by 11:52 stating the bus is 60 minutes late. and someone called me by 1:15AM and asked me where I was and the bus was waiting.
These guys were nuts to assume everyone will wait till 1:15AM without any information that was supposed to start by 10.41PM.
The next day I started reaching out to customer care and these guys started to play dumb from the beginning. Some how their system says the boarding time was 11:50PM and they started to put the blame on me. They will put your call on hold for 10 minutes and disconnect. They wont transfer the call for escalation. Every connect will have to start from scratch. These guys were playing dumb and also avoiding all contacts.
They tried all available techniques to move away from this topic. The tickets costed Rs.5000 and they completely ignored all my calls and emails after a while. I’m sure my contacts are blocked everywhere.
Their X platform is useless. Customer care is pathetic. Operations team is a bunch of fraudsters to be frank.
I suspect they use some psychological methods while engaging with customers to just give up and I did give up after a couple of months considering my mental health impacting due to all the hours of worthless wait and discussions with these guys.
They share all fraudulent details in emails, stick to actions like not adding attachments of proof and playing dumb later on.
I hope these kind of businesses are penalized some way or the other.
The major positive to these kind of business are non availability of physical kiosks or lounge so we can’t hold anyone accountable.
Never on a YoloBus.
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