chennai metro: Chennai Metro gets WhatsApp chatbot for ticketing, other services

Chennai Metro Rail Corporation Limited (CMRL) on Thursday (May 18) launched WhatsApp chatbot-based QR ticketing service. The WhatsApp chatbot is aimed at making everyday commuting more efficient and seamless for people in the city. Commuters will now no longer have to wait in queues to book their tickets as it can all be done quickly within their WhatsApp.

“At Chennai Metro Rail Corporation we have always been at the forefront of providing the best-in-class services to our customers. The WhatsApp chatbot will provide commuters a faster and easy digital solution at their fingertips. Passengers can now conveniently book their tickets, check fares, and avail a host of other related services from within the safe and reliable interface of their WhatsApp. And this will add immense value and convenience to commuters by saving their time and doing away with long queues,” said MA Siddique, MD and CEO, CMRC.

CMRL WhatsApp chatbot language availability
CMRL’s WhatsApp chatbot is available in English and Tamil for all commuters of Chennai Metro. To use the service, commuters need to simply send “Hi” to +91 83000 86000 or just scan the QR code and choose from a host of services.

These services include booking tickets, checking details on fares or routes, picking starting points and destination stations and more. The chatbot is developed by Karix – a Tanla company.

“Simple digital technology like WhatsApp is hugely contributing to transforming the public transportation systems in the country and making commuting smarter and easier. WhatsApp’s easy user interface and multilingual capabilities make it an obvious choice for utility services like daily transportation,” added Ravi Garg, Director, Business Messaging, India at Meta.

“We are delighted to support the Chennai Metro Rail Corporation in building this WhatsApp chatbot and are excited at this solution bringing immense value and convenience to Chennai metro commuters in their everyday travel by eliminating long queues and making information and ticketing accessible at the touch of a button, all within the comfort of their WhatsApp,” Garg added.


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